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Mobile Devices

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titleWhy am I having trouble loading TreeKeeper on my mobile device?

Due to the newer map technology, older devices and operating systems may experience loading issues.

We recommend setting any layers you will rarely use to “Inactive”. This should help to free up processing power for the layers you need. For more information, see Setting Layers to Inactive from our Support Portal documentation.

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Layer Cards

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titleWhat are Layer Cards?

The Layer Menu has been upgraded so that users that have permission/access to a layer can decide if they want to see that layer on their map. Layer Cards do not affect a user’s access rights or permissions. If a user does not have access to a layer, they will not have a Layer Card for it.

image-20241008-220623.png

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titleWhy does a Layer Card have a red triangle next its name and is not rendering on the map?

A red triangle with an exclamation point may indicate something is wrong with the layer. Please contact support. 

Mobile Devices

Expand
titleWhy is TreeKeeper having trouble loading on my mobile device?

Due to the newer map technology, older devices and operating systems may experience loading issues.

We recommend setting any layers you will rarely use to “Inactive”. This should help to free up processing power for the layers you need. For more information, see Setting Layers to Inactive from our Support Portal documentation.