Versions Compared

Old Version 16

changes.mady.by.user Gavin Hysing

Saved on

compared with

New Version 17

changes.mady.by.user Dan Bandzak

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleWhy am I having trouble loading TreeKeeper on my mobile device?

Due to the newer map technology, older devices and operating systems may experience loading issues.

Hard Reset Your Device

If you’re experiencing these issues, try hard resetting your device. To hard reset an iPad, you can press and hold the following buttons until the Apple logo appears:

  • iPads with a Home button: Press and hold the Home and Top buttons simultaneously

  • iPads without a Home button: Press and release the Volume Up button, then press and release the Volume Down button, then press and hold the Top button 

A hard reset clears the memory used by the operating system and apps, but it doesn't erase your data.

Set Layers to Inactive

We also recommend setting any layers you will rarely use to “Inactive”. This should help to free up processing power for the layers you need. For more information, see Setting Layers to Inactive from our Support Portal documentation.

Hide Layer Visibility

We recommend turning the visibility off (hiding) layers that you willl occasionally need to reference. This will also free up processing power.

Update Your Operating System

This is typically only necessary on phones/tablets that haven’t had their OS updated recently.

Update Your Browser

TreeKeeper works best when using the most current version (Chrome, Safari, Firefox etc.).

...

Layer Cards

Expand
titleWhat are Layer Cards?

The Layer Menu has been upgraded so that users that have permission/access to a layer can decide if they want to see that layer on their map. Layer Cards do not affect a user’s access rights or permissions. If a user does not have access to a layer, they will not have a Layer Card for it.

image-20241008-220623.png

...

Expand
titleWhat’s the difference between a hidden layer Active Layer and an Inactive Layer?

Hidden: While the Active Layers section is locked, layers may be temporarily hidden with the Show/Hide (eye) icons LayerOn.png LayerOff.png . This is useful if you want to hide a layer briefly but intend to use it later.

Inactive: Inactive layers are removed entirely from your Active Layer list, but can be found in Inactive Layers and reactivated at any point. See “How do I reactivate a Layer?“ below.

Expand
titleHow do I reactivate a an Inactive Layer?

  1. Click the “Locked” icon LockedLayers.png to unlock your layer list.

  2. In Inactive Layers, click the “Add” icon ReactivateLayer.png next to the layer you want to activate.

  3. When finished, click the “Unlocked” icon UnlockedLayers.png to lock your layer list again.

...