Page Comparison

Due to the newer map technology, older devices and operating systems may experience loading issues.

Power Cycle Your Device

If you’re experiencing these issues, try hard resetting power cycling your device. To hard reset power cycle an iPad, you can press and hold the following buttons until the Apple logo appears:

• iPads with a Home button: Press and hold the Home and Top buttons simultaneously

• iPads without a Home button: Press and release the Volume Up button, then press and release the Volume Down button, then press and hold the Top button 

A hard reset power cycle clears the memory used by the operating system and apps, but it doesn't erase your data.

Update Your Operating System

This is often necessary on phones/tablets that haven’t had their OS updated recently.

Update Your Browser

TreeKeeper works best when using the most current browser version (Chrome, Safari, Firefox etc.).

Set Layers to Inactive

We recommend setting any layers you will rarely use to “Inactive”. This should free up processing power for your device. Click the Lock icon to unlock your layers, and the “-” icon to deactivate. For more information, see Setting Layers to Inactive from our Support Portal documentation.

Hide Active Layer Visibility

We recommend turning the visibility off (hiding) any Active Layers that you only occasionally need to reference. This will also free up processing power. Visibility can be toggled by clicking the Eye icon within the Active Layers menu of your Layers List.