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Mobile Devices

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titleWhy am I having trouble loading TreeKeeper on my mobile device?

Due to the newer map technology, older devices and operating systems may experience loading issues.

Power Cycle Your Device

If you’re experiencing these issues, try power cycling your device. To power cycle an iPad, you can press and hold the following buttons until the Apple logo appears:

  • iPads with a Home button: Press and hold the Home and Top buttons simultaneously

  • iPads without a Home button: Press and release the Volume Up button, then press and release the Volume Down button, then press and hold the Top button 

A power cycle clears the memory used by the operating system and apps, but it doesn't erase your data.

Update Your Operating System

This is often necessary on phones/tablets that haven’t had their OS updated recently.

Update Your Browser

TreeKeeper works best when using the most current browser version (Chrome, Safari, Firefox etc.).

Set Layers to Inactive

We recommend setting any layers you will rarely use to “Inactive”. This should free up processing power for your device. Click the Lock icon to unlock your layers, and the “-” icon to deactivate. For more information, see Setting Layers to Inactive from our Support Portal documentation.

Hide Active Layer Visibility

We recommend turning the visibility off (hiding) any Active Layers that you only occasionally need to reference. This will also free up processing power. Visibility can be toggled by clicking the Eye icon within the Active Layers menu of your Layers List.

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Layer Cards

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titleWhat are Layer Cards?

The Layer Menu has been upgraded so that users that have permission/access to a layer can decide if they want to see that layer on their map. Layer Cards do not affect a user’s access rights or permissions. If a user does not have access to a layer, they will not have a Layer Card for it.

image-20241008-220623.png

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titleWhat’s the difference between a hidden layer Active Layer and an Inactive Layer?

Hidden: While the Active Layers section is locked, layers may be temporarily hidden with the Show/Hide (eye) icons LayerOn.png LayerOff.png . This is useful if you want to hide a layer briefly but intend to use it later.

Inactive: Inactive layers are removed entirely from your Active Layer list, but can be found in Inactive Layers and reactivated at any point. See “How do I reactivate a Layer?“ below.

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titleHow do I reactivate a an Inactive Layer?

  1. Click the “Locked” icon LockedLayers.png to unlock your layer list.

  2. In Inactive Layers, click the “Add” icon ReactivateLayer.png next to the layer you want to activate.

  3. When finished, click the “Unlocked” icon UnlockedLayers.png to lock your layer list again.

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titleWhy does a Layer Card have a red triangle next its name and is not rendering on the map?

A red triangle with an exclamation point may indicate something is wrong with the layer. Please contact support. 

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Moving Sites

Please refer to our Moving a Site documentation.