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Mobile Devices
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Due to the newer map technology, older devices and operating systems may experience loading issues. Power Cycle Your DeviceIf you’re experiencing these issues, try power cycling your device. To power cycle an iPad, you can press and hold the following buttons until the Apple logo appears:
A power cycle clears the memory used by the operating system and apps, but it doesn't erase your data. Update Your Operating SystemThis is often necessary on phones/tablets that haven’t had their OS updated recently. Update Your BrowserTreeKeeper works best when using the most current browser version (Chrome, Safari, Firefox etc.). Set Layers to InactiveWe recommend setting any layers you will rarely use to “Inactive”. This should free up processing power for your device. Click the Lock icon to unlock your layers, and the “-” icon to deactivate. For more information, see Setting Layers to Inactive from our Support Portal documentation. Hide Active Layer VisibilityWe recommend turning the visibility off (hiding) any Active Layers that you only occasionally need to reference. This will also free up processing power. Visibility can be toggled by clicking the Eye icon within the Active Layers menu of your Layers List. |
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Layer Cards
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The Layer Menu has been upgraded so that users that have permission/access to a layer can decide if they want to see that layer on their map. Layer Cards do not affect a user’s access rights or permissions. If a user does not have access to a layer, they will not have a Layer Card for it.  |
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Layer Cards are a way to customize your view of the application map. If there are layers that you do not need, they can be moved to the Inactive section, while more frequently used ones can remain active. |
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Within the Layer Menu, Layer Cards represent the different layers of data such as Trees, Counties, and Selected data. The status of each Layer Card only affects how that layer is displayed on the map for that user. Yellow Layer Cards are “Selected Layers”. When you use map select tools (like the select by rectangle tool) to select features on the map or run a search, the matching features will be highlighted on the map. When a Tree is selected, it is typically highlighted yellow. Hiding a “Selected Layer” would temporarily turn off the yellow highlighting for that layer on the map. Green Layer Cards are just called “Layers”. This is usually where work is being performed on a regular basis, such as Trees. Hiding a Tree layer would temporarily hide the trees on the map. Gray Layer Cards are “Reference Layers”. These usually represent reference-only data (data that is not usually edited but is helpful to see on the map), such as Counties. Hiding a Counties layer would temporarily hide the county boundaries from the map. Yellow Layer Cards are “Selected Layers”. When you use map select tools (like the select by rectangle tool) to select features on the map or run a search, the matching features will be highlighted on the map. When a Tree is selected, it is typically highlighted yellow. Hiding a “Selected Layer” would temporarily turn off the yellow highlighting for that layer on the map.   Active Layers can be temporarily hidden from the map by clicking the Show/Hide (eye icon) on that layer’s Card. This only affects the map for that user. By using Layer Cards, each user can decide which layers draw on top or to hide layers from their map if they don’t plan to use them. |
Q: What are Layer Cards?
A: The Layer Menu has been upgraded so that users that have permission/access to a layer can decide if they want to see that layer on their map. Layer Cards do not affect a user’s access rights or permissions. If a user does not have access to a layer, they will not have a Layer Card for it.
Q: What are Layer Cards used for?
A: Layer Cards are a way to customize your view of the application map. If there are layers that you do not need, they can be moved to the Inactive section, while more frequently used ones can remain active.
Q: Why do some cards have a green, yellow or gray border?
A: Within the Layer Menu, Layer Cards represent the different layers of data such as Trees, Counties, and Selected data. The status of each Layer Card only affects how that layer is displayed on the map for that user.
Green Layer Cards are just called “Layers”. This is usually where work is being performed on a regular basis, such as Trees. Hiding a Tree layer would temporarily hide the trees on the map.
Gray Layer Cards are “Reference Layers”. These usually represent reference-only data (data that is not usually edited but is helpful to see on the map), such as Counties. Hiding a Counties layer would temporarily hide the county boundaries from the map.
Yellow Layer Cards are “Selected Layers”. When you use map select tools (like the select by rectangle tool) to select features on the map or run a search, the matching features will be highlighted on the map. When a Tree is selected, it is typically highlighted yellow. Hiding a “Selected Layer” would temporarily turn off the yellow highlighting for that layer on the map.
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Layer Management
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Unlocking the Active Layers allows you to reorder your layers (determining which layers will display on top others) and Deactivate/Reactivate layers. Reordering layers:
Deactivating/Reactivating layers:
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The Layer Menu is divided into two sections: “Active Layers” and “Inactive Layers”. Active Layers are visible on the map. Map tools like the Select Tools affect Active Layers. Inactive Layers have been temporarily removed from your Active Layer list. The data is still there, it's just not active on the map. To move layers between Active and Inactive, see “What does the Lock/Unlock icon next to “Active Layers” do?” above. |
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Hidden: While the Active Layers section is locked, layers may be temporarily hidden with the Show/Hide (eye) icons Inactive: Inactive layers are removed entirely from your Active Layer list, but can be found in Inactive Layers and reactivated at any point. See “How do I reactivate a Layer?“ below. |
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To reset the ordering of layers, including whether layers are hidden or Active/Inactive in Google Chrome, follow the steps below:
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Layer Errors
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A red triangle with an exclamation point may indicate something is wrong with the layer. Please contact support. |
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Moving Sites
Please refer to our Moving a Site documentation.