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Mobile Devices

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titleWhy am I having trouble loading TreeKeeper on my mobile device?

Due to the newer map technology, older devices and operating systems may experience loading issues.

Power Cycle Your Device

If you’re experiencing these issues, try power cycling your device. To power cycle an iPad, you can press and hold the following buttons until the Apple logo appears:

  • iPads with a Home button: Press and hold the Home and Top buttons simultaneously

  • iPads without a Home button: Press and release the Volume Up button, then press and release the Volume Down button, then press and hold the Top button 

A power cycle clears the memory used by the operating system and apps, but it doesn't erase your data.

Update Your Operating System

This is often necessary on phones/tablets that haven’t had their OS updated recently.

Update Your Browser

TreeKeeper works best when using the most current browser version (Chrome, Safari, Firefox etc.).

Set Layers to Inactive

We recommend setting any layers you will rarely use to “Inactive”. This should free up processing power for your device. Click the Lock icon to unlock your layers, and the “-” icon to deactivate. For more information, see Setting Layers to Inactive from our Support Portal documentation.

Hide Active Layer Visibility

We recommend turning the visibility off (hiding) any Active Layers that you only occasionally need to reference. This will also free up processing power. Visibility can be toggled by clicking the Eye icon within the Active Layers menu of your Layers List.

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Layer Cards

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titleWhat are Layer Cards?

The Layer Menu has been upgraded so that users that have permission/access to a layer can decide if they want to see that layer on their map. Layer Cards do not affect a user’s access rights or permissions. If a user does not have access to a layer, they will not have a Layer Card for it.

image-20241008-220623.png

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titleWhy do some Layer Cards have a green, yellow or gray border?

Within the Layer Menu, Layer Cards represent the different layers of data such as Trees, Counties, and Selected data. The status of each Layer Card only affects how that layer is displayed on the map for that user.

Yellow Layer Cards are “Selected Layers”. When you use map select tools (like the select by rectangle tool) to select features on the map or run a search, the matching features will be highlighted on the map. When a Tree is selected, it is typically highlighted yellow. Hiding a “Selected Layer” would temporarily turn off the yellow highlighting for that layer on the map.

Green Layer Cards are just called “Layers”. This is usually where work is being performed on a regular basis, such as Trees. Hiding a Tree layer would temporarily hide the trees on the map.

Gray Layer Cards are “Reference Layers”. These usually represent reference-only data (data that is not usually edited but is helpful to see on the map), such as Counties. Hiding a Counties layer would temporarily hide the county boundaries from the map.

image-20241008-201647.png

Active Layers can be temporarily hidden from the map by clicking the Show/Hide (eye icon) on that layer’s Card. This only affects the map for that user. By using Layer Cards, each user can decide which layers draw on top or to hide layers from their map if they don’t plan to use them.

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Layer Management

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titleWhat does the Lock/Unlock icon next to “Active Layers” do?

Unlocking the Active Layers allows you to reorder your layers (determining which layers will display on top others) and Deactivate/Reactivate layers.

Reordering layers:

  1. Click the “Locked” icon LockedLayers.png to unlock your layer list.

  2. With the drag indicator LayerDragIndicator.png, drag and drop layers where you would like.

  3. When finished, click the “Unlocked” icon UnlockedLayers.png to lock your layer list again.

Deactivating/Reactivating layers:

  1. Click the “Locked” icon LockedLayers.png to unlock your layer list.

  2. Deactivate/Activate layer

    • Deactivate: In Active Layers, click the “Remove” icon RemoveLayer.png next to the layer you want to deactivate.

    • Activate: In Inactive Layers, click the “Add” icon ReactivateLayer.png next to the layer you want to activate.

  3. When finished, click the “Unlocked” icon UnlockedLayers.png to lock your layer list again.

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titleWhat does Active and Inactive mean in the Layer menu? Layers vs. Inactive Layers - How is the Layer Menu organized?

The Layer Menu is divided into two sections: “Active Layers” and “Inactive Layers”.

Active Layers are visible on the map. Map tools like the Select Tools affect Active Layers.

Inactive Layers have been temporarily removed from your Active Layer list. The data is still there, it's just not active on the map.

To move layers between Active and Inactive, see “What does the Lock/Unlock icon next to “Active Layers” do?” above.

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titleWhat’s the difference between a hdden layer hidden Active Layer and an Inactive Layer?

Hidden: While the Active Layers section is locked, layers may be temporarily hidden with the Show/Hide (eye) icons LayerOn.png LayerOff.png . This is useful if you want to hide a layer briefly but intend to use it later.

Inactive: Inactive layers are removed entirely from your Active Layer list, but can be found in Inactive Layers and reactivated at any point. See “How do I reactivate a Layer?“ below.

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titleHow do I reactivate a an Inactive Layer?

  1. Click the “Locked” icon LockedLayers.png to unlock your layer list.

  2. In Inactive Layers, click the “Add” icon ReactivateLayer.png next to the layer you want to activate.

  3. When finished, click the “Unlocked” icon UnlockedLayers.png to lock your layer list again.

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titleHow do I reset the Layer ordering so everything goes back to the default?

To reset the ordering of layers, including whether layers are hidden or Active/Inactive in Google Chrome, follow the steps below:

  1. At the top of your Chrome browser on the left side of the URL bar, click “View site information” Chrome-ViewSiteInfo.png.

  2. Click “Cookies and Site Data”.

  3. Click “Manage on-device site data”.

  4. Click the trash-can icon next to the TreeKeeper URL.

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Layer Errors

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titleWhy does a Layer Card have a red triangle next its name and is not rendering on the map?

A red triangle with an exclamation point may indicate something is wrong with the layer. Please contact support. 

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Moving Sites

Please refer to our Moving a Site documentation.