Overview
Comments are often added to work records as a way to communicate specific details of a work record to the User, Contractor and Guest groups. When a work record is made, the user making the work record can add a comment to it, set which group they would like to share the comments with and even set a comment tag to it to denote what the reason for the comment was in a Treekeeper system.
Comment Tags
Work Comment tags as mentioned before are for denoting for what reason or even when a comment was made. As such all Treekeeper systems come with two default Comment Tags for work comments, these are “Pre-Work” and “Post-Work”. If you wish to add more of these comment tags, you can do so in the Comment Tags Management section of the Administration Center.
Comment Visibility
These two checkmark boxes are for who you want to be able to see the comment, one for guests and one for contractors and enabling either field will allow that group to be able to view the comment on the work record.
The Guest account must first be given rights to be able to view work records first before being able to see work record comments shared with them.
Comment Removal
If you are an Administrator level account then you have the ability to not only Delete comments or set them to inactive, but also view restore previously Deleted Comments. A typical user on the other hand only has the power to delete comments they made, however they cannot restore them after they delete them.
