Jira Service Management

{"xsrfToken":"63bd70a4314c9d07360bbfb5e0c6e927629d3bba_lout","branding":{"id":"4","key":"tks","name":"DRG IT Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#016335","headerLinkHoverBGColor":"#016335","headerBadgeColor":"#016335"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1b8c26f5-400b-4d5c-b494-02a498e94669/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmY2NDgyOS1kYzg2LTQwNmUtYTc5Ny03NDYyZTI0ZmMxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiOGMyNmY1LTQwMGItNGQ1Yy1iNDk0LTAyYTQ5OGU5NDY2OSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODkyODQsIm5iZiI6MTczMjE4ODY4NH0.kSUYd1gjHdP9lEGIDYJtDwEySaLhPrk5igx2CBPugmc&client=e6f64829-dc86-406e-a797-7462e24fc196&mode=fit","logoId":"1b8c26f5-400b-4d5c-b494-02a498e94669","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DRG Help Center","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"For support with DRG Software (including our TreeKeeper and RowKeeper products) choose DRG IT Support below.","translations":{"en-US":{"helpCenterTitle":"Welcome to the DRG Help Center","sharedPortalName":"Help Center","announcementMessage":"For support with DRG Software (including our TreeKeeper and RowKeeper products) choose DRG IT Support below.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a4c988","helpCenterTitleColor":"#333333","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"tks","projectId":10003,"serviceDeskId":4,"name":"DRG IT Support","description":"Welcome! You can raise a DRG Support request from the options provided below. You can also check out our <a href=\"https://daveyresourcegroup.atlassian.net/wiki/spaces/TKS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a> for tutorials and FAQ's.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"85","name":"MyRowKeeper Support","descriptionHtml":"Welcome to the MyRowKeeper Support Form. Please check out the <a href=\"https://daveyresourcegroup.atlassian.net/wiki/spaces/TKS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Portal</a> for solutions to frequent issues.","callToAction":"MyRowKeeper Support","introHtml":"Need assistance with MyRowKeeper? Contact a Support Agent Now!","icon":10441,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10441","groups":[8],"key":""},{"id":"35","name":"Rover Support","descriptionHtml":"Please enter a brief description of your request in the summary and more details including attachments in the description.","callToAction":"Rover Support","introHtml":"Need help configuring, or troubleshooting? Select this to request assistance.","icon":10444,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10444","groups":[8],"key":""},{"id":"84","name":"TreeKeeper 8 Support","descriptionHtml":"This form is to report issues with the TreeKeeper Software. If you have questions/issues with a tree(s) please contact your local forester for assistance!\nPlease check out the <a href=\"https://daveyresourcegroup.atlassian.net/wiki/spaces/TKS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Portal</a> for solutions to frequent issues.","callToAction":"TreeKeeper 8 Support","introHtml":"Need assistance with TreeKeeper 8? Contact a Support Agent Now!","icon":10441,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10441","groups":[8],"key":""},{"id":"123","name":"Create Parent Ticket","descriptionHtml":"","callToAction":"Create Parent Ticket","introHtml":"This request type is to hold all the client specific requests in jira.","icon":10473,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"40","name":"E-mail Request","descriptionHtml":"","callToAction":"E-mail Request","introHtml":"Issue created from e-mail","icon":10432,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"83","name":"Phone Support","descriptionHtml":"","callToAction":"Phone Support","introHtml":"Phone support issue.","icon":10440,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[],"key":""},{"id":"111","name":"Premium/Enhanced Request","descriptionHtml":"","callToAction":"Premium/Enhanced Request","introHtml":"This request is used for detailing Premium and Enhanced Requests for TreeKeeper","icon":10545,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"34","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":10450,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""},{"id":"118","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"Let us know your idea for a new feature","icon":10472,"iconUrl":"https://daveyresourcegroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"9":[123],"8":[84,85,35]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"80b84a10-7af0-3167-9845-c8de12818b5c","appLinkName":"System Confluence","appLinkUrl":"https://daveyresourcegroup.atlassian.net/wiki","spaceKey":"TKS","spaceName":"TreeKeeperSupport","spaceUrl":"https://daveyresourcegroup.atlassian.net/wiki/spaces/TKS","isServer":false},"labels":[],"projectKey":"ITS","serviceDeskId":4,"kbLinkDomainURLs":["https://daveyresourcegroup.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmY2NDgyOS1kYzg2LTQwNmUtYTc5Ny03NDYyZTI0ZmMxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODk4ODQsIm5iZiI6MTczMjE4ODY4NH0.L-0YimxjRDduGqSF_YcqrrgT7cVHyfxrGWHLfOgkocc","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"e6f64829-dc86-406e-a797-7462e24fc196","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://daveyresourcegroup.atlassian.net/wiki","kbLinkDomainURLs":["https://daveyresourcegroup.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=daveyresourcegroup","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"63bd70a4314c9d07360bbfb5e0c6e927629d3bba_lout","baseUrl":"https://daveyresourcegroup.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://daveyresourcegroup.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e6f64829-dc86-406e-a797-7462e24fc196","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b2c42c7e125f4678b258527e22226ce8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}