The Reasons List Management tab allows a user to add, edit or delete reasons for a caller to make a call in regards to a site.
Some common call reasons to have would include Service Requests and Complaints.
You can edit or delete call reasons by using the buttons located in the Actions column
It is not recommended to delete a list value that is currently in use, you can check how many call records are using each list value.
Clicking the + button at the bottom of the Reason List Management window will allow you to add a value to the Reason List by just giving it a name.