Why is my Follow Me/Center Me Not Working?

Open

At times, the Follow Me or Center Me buttons, often called Location Services, may be disabled and shown as a grayed-out buttons.

In most cases, this is because the location services are disabled on your device. Please see the steps below to re-enable it:

For PC users:

• In the URL bar, locate the “View site information” button directly to the left of the URL.

• Enable “Location”.

• Reload the website.

Open

For iOS users:

• Enable Location Services under Settings > Privacy & Security > Location Services.

  • More information: About privacy and Location Services in iOS, iPadOS, and watchOS - Apple Support

For iOS Safari users:

• While viewing TreeKeeper in Safari, select the “aA” icon in the Address Bar.

• Select “Website Settings”

• Scroll down and select “Location”

• Set Location to “Allow”

• Select Done.

Open

Safari Setup

For Android users:

• Directions may vary depending on device model. Please see below:

  • More information: https://support.google.com/accounts/answer/3467281?hl=en

Having trouble with the accuracy of your location?

Please see: Location Inaccuracies While Using TreeKeeper on a Mobile Device